1. Who this statement applies to
This privacy statement applies to public visitors to this website and to people who make an initial enquiry through the linked Google Form or by phone. If you become a therapy client, you may also receive additional privacy or consent information relevant to clinical services and professional record keeping.
2. Data controller
The data controller for this website and its website enquiries is the professional practice of Dr Georgia Frangou, Clinical Psychologist, in Limassol, Cyprus.
For privacy-related enquiries you may use the Contact Form pathway or call +357 99 31 91 51.
3. What information may be collected
a. Technical website information
When you visit this website, limited technical information may be processed so the site can load and function correctly. This may include your IP address, browser and device information, and basic request data handled by hosting or content delivery systems.
b. Information you provide voluntarily
If you use the external Google Form or contact the practice by phone, the information you choose to provide may include your name, contact details, preferred appointment format, and a brief message about your enquiry.
c. Special category or sensitive information
If you choose to include health-related, mental health, or other sensitive information in an enquiry, that information may be treated as special category personal data under data protection law. Please provide only the information reasonably necessary for an initial contact unless more detail is specifically requested.
4. How information may be used
Website and enquiry information may be used to:
- display, secure, and maintain the website;
- understand aggregate website usage if you consent to analytics;
- respond to appointment or general enquiries;
- consider suitability and availability for initial contact;
- administer communications and follow-up responses;
- comply with legal, ethical, and professional obligations.
5. Lawful bases for processing
Depending on the circumstances, processing may be based on one or more of the following lawful bases under applicable data protection law:
- Consent, especially where you voluntarily provide sensitive information in an initial enquiry;
- Pre-contract steps, where processing is needed to respond to a request you make before any appointment is agreed;
- Legitimate interests, such as operating, securing, and administering the website and communications;
- Legal or professional obligations, where record keeping, ethical duties, or legal requirements apply.
6. Confidentiality and sharing
Information is treated with care and confidentiality. Personal data is not sold or rented. It may, however, be shared where reasonably necessary with trusted service providers supporting the website or enquiry workflow, and where disclosure is required by law, court order, regulator, or professional duty, including in situations involving a serious risk of harm.
7. Third-party services and international transfers
This website may rely on certain third-party services, including Google Fonts, Google Analytics, and an external Google Form used for appointment enquiries. Google Fonts and Google Analytics are intended to load only if a visitor gives full consent through the website’s cookie settings. The external Google Form is used only if a visitor chooses to open it. When those services are used, technical and usage data such as IP-based requests, browser information, and page interaction events may be processed by those providers.
Where third-party providers process data outside Cyprus or the European Economic Area, they are responsible for applying their own transfer mechanisms and safeguards under their applicable data protection commitments.
8. Retention
Website-related information is retained only for as long as reasonably necessary for security, technical operation, response handling, and compliance purposes. If an enquiry becomes an active clinical matter, different professional retention obligations may apply.
9. Your rights
Subject to applicable law, you may have rights to request access to your data, correction of inaccurate data, restriction of processing, objection to processing, erasure in appropriate circumstances, portability where applicable, and withdrawal of consent where processing relies on consent.
10. Cookies and related technologies
Please also review the Cookies Policy, which explains how this website currently handles cookies, consent preferences, analytics, and related technical tools. You can revisit your choice at any time from the “Cookie settings” button in the footer.
11. Complaints
If you have a concern about how your data has been handled, you are encouraged to raise it first through the practice contact route. You also have the right to complain to the supervisory authority in Cyprus:
- Commissioner for Personal Data Protection, 15 Kypranoros, 1061 Nicosia, Cyprus
- Telephone: +357 22818456
- Email: commissioner@dataprotection.gov.cy
- www.dataprotection.gov.cy
12. Changes to this statement
This statement may be updated from time to time as the website, appointment process, or legal requirements change. The latest version will be published on this page.